Chase Bank experienced technical difficulties for over an hour Monday
night, worrying customers who logged into their accounts and saw their
balance at $0 or were unable to get any access to them at all.
A spokesman for the bank said it was strictly an internal technical issue and customers' accounts were not in danger.
"The
problems are an issue with the checking account portion of chase.com,
nothing to do with mortgage or credit banking. We have a technology
problem regarding customers balance information that we are working to
resolve," the spokesman to CBS News. "It has nothing to do with cyber
threats or hacks. It is an internal issue. We are very sorry to our
customers for the inconvenience."
Within two hours, the bank tweeted that the issue was resolved. Customers reported seeing their balances once again.
Still, hundreds of Chase users expressed their frustration on Twitter
and Facebook. Many reported seeing their account balances listed as
"$0" on mobile devices, while others said they got a "System Unavail"
message when logged into the bank's website on their computers.
The
hacking collective "Anonymous" said they were responsible for the
vanishing balances on Twitter, but there is no evidence supporting their
claim.
As CNET's Steven Musil notes, the scare was only natural given that the disappearing balances occurred "less than a week after a massive distributed-denial-of-service attack
rendered Chase's Web sites useless for many hours." In that case,
customers trying to use chase.com's banking tools were greeted with a
note that the site was "temporarily down."
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