The National Australia Bank (NAB) has taken "full responsibility" and apologised for the sending of personal data of 60,000 customers to an "incorrect email address".
The email contained each customer's
name, address, email address, branch and account number, as well as an
NAB identification number for some customers. Those impacted were
customers who had their accounts created by the bank's migrant banking
team while they were overseas.
"This error does not impact
customers who set up an account in Australia," the bank said in a
statement on Friday afternoon. "We take the privacy and the protection
of our customers' personal information extremely seriously.
error was caused by human error and identified following our own
internal checks and as soon as we realised what had happened we took
NAB said it had not seen any unusual activity on the
affected accounts, and 40 percent of those customers had either closed
their accounts or not used them in 2016. The bank said 19,000 accounts
contained less than AU$2.
"We are sorry for this error and we will continue to work hard to improve and strengthen our processes," the bank said.
NAB said it had notified the Office of the Australian Information
Commissioner and the Australian Securities and Investments Commission.
In October, NAB posted a AU$352 million statutory net profit for the 2016 financial year and praised its reduction in "technology incidents".